Messages and Patient Portal
All telephone messages are reviewed by a physician. Telephone messages called in by our patients are all logged and returned throughout the day. However, please be aware that messages may take time to process and answer. More often than not, your provider may elect to have you make an appointment for further evaluation.
HIPAA secured patient portal messaging is available to all established patients. Through your patient portal your can communicate with our office and also receive access to your health record and test results. Please contact the business office to assist you in registering for the portal.
Routine Medication Refills
For your convenience, refill request for medication may be requested to your pharmacy provided you are up to date on required exams and laboratory testing. Your pharmacy will then submit the request to us. Pharmacy prescription requests called in prior to 2:00 pm are more likely to be filled the same day. The pharmacy will contact our office to authorize the refill. Do not call the office directly with your refill request. Please allow 72 hours for your routine prescription refill. We do recommend routine follow up appointments at least every 6 months, depending on your medical needs.
When in the office please do not ask for your prescription to be phoned into the pharmacy. In office pharmacy phone requests do not provide prompter service than those that are e-prescribed.
We now offer online access to your health information and Tests result through our secure portal. Please contact our front desk for additional information and your secure login credentials.
Be assured that you will be notified of any significant test results. Please allow us up to five working days for your results to become available.
Insurance Policies and Forms
Our office will submit claims for insurance carriers with which we participate. It is the patient’s responsibility to know your particular insurance plan benefits. Comprehensive physicals, immunizations, certain laboratory test, procedures, and prescribed medications may not be covered. Prior authorizations may be completed at the discretion of our providers. We therefore cannot guarantee that all service and therapies we provide or recommend are covered by your insurance. We strongly encourage you to contact your insurance carrier ahead of time and verify appropriate coverage.
We also require proof of current insurance at check-in for every visit. It is essential that you provide all necessary information about your insurance, both primary and secondary. Since changes in insurance coverage are frequent, it is our policy to obtain a copy of your card for applicable insurance. Please be prepared to present your card at each visit. In case of a new policy, a copy of the new card and completion of an updated registration form will be required.